COMMUNICATIVE AND INFORMATION COMPETENCE OF CIVIL SERVANTS: CONCEPT, DIAGNOSTICS, AND DEVELOPMENT


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Abstract

The paper considers the concept of communicative and information competence of civil servants. The purpose of public service informatization is to streamline its employees’ work through application of information and communicative technologies. The informatization process of public administration makes new demands for improving competence both of experienced civil servants and graduates or applicants for vacant positions in public service. However, practice shows that civil servants almost never have the necessary expertise.

The research paper substantiates the author's definition of information-communicative competence of civil servants. Its structure is represented by four interrelated components: cognitive, operational, motivational-personal, and reflective. It also substantiates the fact that the virtual communication should be an integral part of information-communicative competence of the state civil servant.

The paper presents the results of the author’s sociological study the objective of which was to distinguish the state of information and communicative competence of civil servants in Belgorod region. The research has been conducted by using the method of expert survey and questioning of civil servants of Belgorod region. The results reveal the necessity of their expertise development which means its qualitative improvement. The level of development determines the degree of efficiency of the use of information and communication technologies in the professional activity. The author proposes the following classification of information-communicative competence of civil servants: a basic level, advanced and a professional one.

Sociological diagnostics of information-communicative competence of civil servants involves working out recommendations for the development of the competence. There is an attempt to justify the use of social technologies. The paper describes algorithm of technologization that includes three interconnected phases.

About the authors

Daria Sergeevna Kumeyko

Belgorod State National Research University, Belgorod

Author for correspondence.
Email: volokhatykh@bsu.edu.ru

assistant of Chair “Social Technologies”

Russian Federation

References

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